I am sure they think they have this covered, but I guarantee they will not (every company seems to think they know their customer base better then they actually do). ![]() Without getting a fair representation of the customer base, they will run into problems they could have fixed before retail release, but they now won't see them until release. This is a survey bias which causes data and ideas to become skewed. This brings out the other side of the problem: since Blizzard's beta will be unproductive and they don't listen to the forums, then they are relying almost entirely on internal ideas with only a handful of external people giving them input. Although exaggerated, there is a grain of truth to that. Someone said beta is probably going to be more like a virtual child care center. So the beta is going to be filled with unproductive people. I am also sure a lot of the b.net players lied about their age to qualify to get into beta too. Fortunately, Blizzard doesn't listen to them. The current system puts up a barrier to older MMORPG players who play MMORPGs, not b.net games. Since the typical b.net player of today seems to be in middle or high school, the forums are overwhelmed with people who won't have the money to pay for the monthly subscription or have little to no experience in MMORPGs. The forums therefore provide very little useful feedback. If the developers listen to people on the forums, then the game is going to have some big problems. I think WoW will be good, but Blizzard definitely screwed up on their forums.
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